Imagine walking into a crowded room and shouting the same message at everyone in it simultaneously. The college student scrolling his phone in the corner. The exhausted parent calculating how many hours until bedtime. The millionaire CEO checking her watch. The retired grandmother knitting quietly. The struggling entrepreneur rehearsing his pitch. The successful business owner…

Casinos don’t make billions because they’re lucky. They make billions because they understand human behavior better than almost anyone else. That may sound like an exaggeration, but consider what’s happening inside a casino. Every aspect of the experience has been carefully designed to encourage people to stay longer, engage more deeply, and come back again.…